Communication
Resumen en lenguaje claro
Las entidades financieras deben establecer planes de comunicación de crisis para informar de incidentes o vulnerabilidades críticas de TIC a clientes, contrapartes y al público. Esto incluye políticas de comunicación interna y externa, diferenciando la información según el rol del personal, y designando a una persona responsable de la comunicación pública y mediática.
Texto oficial (EN)
1. As part of the ICT risk management framework referred to in Article 6(1), financial entities shall have in place crisis communication plans enabling a responsible disclosure of, at least, major ICT-related incidents or vulnerabilities to clients and counterparts as well as to the public, as appropriate.
2. As part of the ICT risk management framework, financial entities shall implement communication policies for internal staff and for external stakeholders. Communication policies for staff shall take into account the need to differentiate between staff involved in ICT risk management, in particular the staff responsible for response and recovery, and staff that needs to be informed.
3. At least one person in the financial entity shall be tasked with implementing the communication strategy for ICT-related incidents and fulfil the public and media function for that purpose.